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E-commerce site with sports shoes and a chatbot answering a warranty query.

Meet Evana – Customer Support Chatbot

Instant, accurate responses that improve customer experience.

Strengthen Customer Bonds with Evana

Automates queries & routes complex issues

Instantly resolves common questions while directing complex inquiries to the right human agent.

Learns & personalises responses

Adapts to customer interactions, refining answers based on context and past conversations.

Scales across multiple channels

Provides consistent support on chat, email, social media, and other customer touchpoints.

Make Each Conversation Count

Engage Better with our top-notch Customer Service Chatbot Solutions

Generative Q&A enabling quick chatbot responses on an e-commerce site.

AI That Solves, Not Just Responds

  • Streamline support processes through generative AI.
  • Ensure faster resolutions on first interaction.
  • Smooth and hassle free customer interactions.
  • Optimize customer experience with quick and personalized responses.
  • Consistent and accurate responses to repetitive queries.

Tech Stack

Javascript icon
Javascript
Python icon
Python
TensorFlow icon
TensorFlow
Pytorch icon
Pytorch
NLTK icon
NLTK
Transformers
Transformers
Scikit-learn icon
Scikit-learn
LLaMA 2 icon
LLaMA 2
MongoDB icon
MongoDB
MySQL icon
MySQL
DialogFlow icon
DialogFlow
Ms Bot Framework icon
Ms Bot Framework
spaCy icon
spaCy
RAG icon
RAG
Keras icon
Keras
Vector Database icon
Vector Database
AWS icon
AWS
Google Cloud Platform icon
Google Cloud Platform
Azure icon
Azure
Locally hosted LLM icon
Locally hosted LLM
Vertex AI icon
Vertex AI
API icon
API
webhooks icon
webhooks

Get a Customised Plan for Your Business Now

Tailor your requirements and pick the perfect plan to get started.

Features Basic Standard Premium
AI Chatbots (concurrent) 1 1 1 (extendible to 5)
Audio Call Yes Yes Yes
Video Call No No Yes
Supervisor Panel Yes Yes Yes
Price per Chatbot USD 45/month USD 80/month USD 125/month
Onboarding Cost USD 800 (One-time) USD 3000 (One-time) Request a QuoteRequest a Quote
Data Source Integrations Website content and Files data upto 1 GB Website content and Files data upto 2 GB + 25 APIs integration Integration with your existing applications will be required for access and data exchange with chatbot. e.g. booking availability, payment status etc. Website content and Files data upto 10 GB + 50 APIs integration Integration with your existing applications will be required for access and data exchange with chatbot. e.g. booking availability, payment status etc.
Support Agents (8 hrs shift) Starting at USD 750/shift Starting at USD 750/shift Starting at USD 750/shift

Basic

Support Agents (8 hrs shift) (Starting at USD 750/shift)

Features

  • AI Chatbots (concurrent)
  • Audio Call
  • Supervisor Panel
  • Price per Chatbot (USD 45/month)
  • Onboarding Cost - USD 800 (One-time)
  • Website content and Files data upto 1 GB

Standard

Support Agents (8 hrs shift) (Starting at USD 750/shift)

Features

  • AI Chatbots (concurrent)
  • Audio Call
  • Supervisor Panel
  • Price per Chatbot (USD 80/month)
  • Onboarding Cost - USD 3000 (One-time)
  • Website content and Files data upto 2 GB + 25 APIs integration Integration with your existing applications will be required for access and data exchange with chatbot. e.g. booking availability, payment status etc.

Premium

Support Agents (8 hrs shift) (Starting at USD 750/shift)

Features

  • AI Chatbots (concurrent) (extendible to 5)
  • Audio Call
  • Video Call
  • Supervisor Panel
  • Price per Chatbot (USD 125/month)
  • Onboarding Cost - Request a QuoteRequest a Quote
  • Website content and Files data upto 10 GB + 50 APIs integration Integration with your existing applications will be required for access and data exchange with chatbot. e.g. booking availability, payment status etc.

Hosting Options

Our Clients

From Technology Heavyweights To Innovative Startups

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WalkMe Client Logo
MurSion Client Logo
Jim's Client Logo
Shofur Client Logo
OnceHub Client Logo
TVS Client Logo
DRDO Client Logo
Agiliron Client Logo
UK Government Client Logo
Fractal Client Logo
Block By Block Capital Client Logo
Cloudsufi Client Logo
WalkMe Client Logo
MurSion Client Logo
Jim's Client Logo
Shofur Client Logo
OnceHub Client Logo
TVS Client Logo
DRDO Client Logo
Agiliron Client Logo
UK Government Client Logo
Fractal Client Logo
Block By Block Capital Client Logo

FAQ

Absolutely. Unlike standard AI customer service solutions, Evana handles thousands of queries simultaneously without compromising response quality.

Yes, Evana can be deployed on-premise or on secure cloud environments, ensuring compliance with industry regulations.

Evana is designed primarily for customer support, but if you’re looking for AI-driven sales and lead acquisition, consult our SalesBot page.

We are proud to allocate our CSR funds to support the PM's Citizen Assistance and Relief in Emergency Situations Fund for the FY 2022-23.

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